Commercial operations
We deliver automated utility management and smart software for retail, commercial, industrial, and residential properties—streamlining billing, metering, and reporting with ease.
Key services
Customer onboarding, billing & invoicing.
Customer support, complaint resolution & self-service portal.
Revenue assurance, credit control & fraud detection.
Why choose us
Proven expertise in utility management.
Tailored, end-to-end solutions.
Secure, transparent, and customer-focused service.
Customer onboarding
Account setup
Creating customer accounts in the utility's billing and management systems.
Billing and invoicing
Tariff management:
Applying appropriate tariff rates based on customer category, statutory requirements, and consumption levels.
Invoice generation
Creating and sending invoices to customers based on their usage data.
Payment processing
Managing the receipt and processing of payments from customers, including handling different payment methods.
Customer service and support
Inquiry management
Addressing customer enquiries related to billing, service issues and general information.
Complaint resolution
Handling complaints and resolving issues related to service delivery and billing disputes.
Customer portal
Providing an online portal or app for customers to manage their accounts, view usage, pay bills and access support.
Revenue assurance and risk management
Credit control
Monitoring customer accounts to ensure timely payment and taking action on overdue accounts.
Fraud detection
Identifying and mitigating instances of meter tampering, energy theft or billing fraud.
Risk assessment
Evaluating and managing risks related to market fluctuations, regulatory changes and operational disruptions.