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Operational services

We deliver reliable utilities through infrastructure management, real-time monitoring, outage response, and customer support, ensuring efficiency, resilience, and high-quality service.

Key services

  • Infrastructure management: installation, maintenance, upgrades.

  • Real-time monitoring, control systems & data analytics.

  • Outage response, service delivery, and customer support.

Why choose us

  • Reliable, efficient, and resilient utility operations.

  • Proactive incident management and performance optimisation.

  • Customer-focused service with clear communication and support.

  1. Infrastructure management

Installation and commissioning: Installation and​ activation new utility infrastructure, electricity meters,​ water meters, communication, etc.​

Maintenance: Performing regular maintenance on​ equipment and infrastructure to prevent failures and​ extend service life.​

Upgrades and expansion: Upgrading existing​ systems and expanding infrastructure to meet growing​ demand and incorporate new technologies.


  1. Service delivery

Supply management: Ensuring a continuous and ​reliable supply of the utility service (electricity, water or gas) to all customers.​

Load balancing: Managing the distribution of the​ utility service to balance demand and supply,​ preventing overloads and outages.​

Quality control: Monitoring service quality​ parameters (such as voltage levels for electricity,​water pressure for water supply) and taking corrective​ actions as needed.​


  1. Monitoring and control

Real-time monitoring: Using sensors, smart​ meters, and SCADA (Supervisory Control and​ Data Acquisition) systems to monitor the status of​ the utility network in real-time.​

Control systems: Implementing automated​ control systems to manage network operations​ and respond to fluctuations in demand or supply.​

Data analytics: Analysing operational data to​ identify patterns, predict failures and optimise​ network performance.


  1. Outage and incident management

Detection: Quickly detecting outages or incidents using​ monitoring systems and customer reports.​

Response: Dispatching repair crews and taking​ immediate actions to isolate and fix issues to restore​ service as quickly as possible.​

Communication: Keeping customers informed about​ the status of outages and expected restoration times​ through multiple channels (e.g., SMS, email, social​ media).


  1. Customer service

Support and assistance: Providing customer​ support to address service issues, answer​ questions, and assist with technical problems.​

Service requests: Handling requests for new ​service connections, disconnections, and meter​ readings.​

Feedback and improvement: Gathering​ customer feedback to identify areas for​ operational improvement and enhance service​ delivery.