
Operational services
We deliver reliable utilities through infrastructure management, real-time monitoring, outage response, and customer support, ensuring efficiency, resilience, and high-quality service.
Key services
Infrastructure management: installation, maintenance, upgrades.
Real-time monitoring, control systems & data analytics.
Outage response, service delivery, and customer support.
Why choose us
Reliable, efficient, and resilient utility operations.
Proactive incident management and performance optimisation.
Customer-focused service with clear communication and support.
Infrastructure management
Installation and commissioning: Installation and activation new utility infrastructure, electricity meters, water meters, communication, etc.
Maintenance: Performing regular maintenance on equipment and infrastructure to prevent failures and extend service life.
Upgrades and expansion: Upgrading existing systems and expanding infrastructure to meet growing demand and incorporate new technologies.
Service delivery
Supply management: Ensuring a continuous and reliable supply of the utility service (electricity, water or gas) to all customers.
Load balancing: Managing the distribution of the utility service to balance demand and supply, preventing overloads and outages.
Quality control: Monitoring service quality parameters (such as voltage levels for electricity,water pressure for water supply) and taking corrective actions as needed.
Monitoring and control
Real-time monitoring: Using sensors, smart meters, and SCADA (Supervisory Control and Data Acquisition) systems to monitor the status of the utility network in real-time.
Control systems: Implementing automated control systems to manage network operations and respond to fluctuations in demand or supply.
Data analytics: Analysing operational data to identify patterns, predict failures and optimise network performance.
Outage and incident management
Detection: Quickly detecting outages or incidents using monitoring systems and customer reports.
Response: Dispatching repair crews and taking immediate actions to isolate and fix issues to restore service as quickly as possible.
Communication: Keeping customers informed about the status of outages and expected restoration times through multiple channels (e.g., SMS, email, social media).
Customer service
Support and assistance: Providing customer support to address service issues, answer questions, and assist with technical problems.
Service requests: Handling requests for new service connections, disconnections, and meter readings.
Feedback and improvement: Gathering customer feedback to identify areas for operational improvement and enhance service delivery.